Published report on service portal report widget not working for external users (snc_external) "Security constraints prevent access to requested page"

Symptoms

When an external user (snc_external role) views the Report widget which is displaying a published report they get "Security constraints prevent access to requested page" instead of the report.

Cause

The user does not have access to the report_viewer ui_page which we use to display the report in the widget.

Resolution

Here are the steps to add the new ACL for the report_viewer ui_page so snc_external users can see reports in the report widget.1) Navigate to System Security > Access Controls (ACL).2) Click the New button.3) Set the Type to ui_page, the Operation to read, and the Name to report_viewer4) Add the snc_internal and snc_external roles. 5) Save the ACL.

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